Customer Relations - Blowout Sale! Save up to 87%

Blowout Sale! Up to 87% off on Customer Relations at Lit Blogger. Top brands include Wiley, Brand: Frederick Fell Publishers Inc, Berrett-Koehler Publishers, O Reilly Media, Portfolio, Brand: iUniverse, For Dummies, WILEY, Entrepreneur Pr, AMACOM, Nothing in Common Books, Brand: Best Sellers Publishing, & Brand: AuthorHouse. Hurry! Limited time offers. Offers valid only while supplies last.

The Storytelling Edge: How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
By Wiley
In Stock
You Save: 41%

ean: 9781119483359, isbn: 1119483352,

4.6 out of 5 stars with 87 reviews
''A terrific and timely book that makes a compelling case for fundamentally rethinking how your business communicates. Recommended!''—Jay Baer, founder of Convince & Convert and author of Hug Your Haters''Once upon a time, storytelling was confused with talking at people. Not anymore. Shane and Joe are your narrators in a journey that will transform how you talk to other human beings to be more believable, relevant, compelling and unforgettable.''—Brian Solis, experience architect, digital

Fell's Relationship Selling
By Brand: Frederick Fell Publishers Inc
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You Save: 24%

ean: 9780883910696, isbn: 0883910691,

4.1 out of 5 stars with 108 reviews
Master the art of developing a relationship in a sales situation in five minutes or less!Used Book in Good Condition.

Attracting Perfect Customers: The Power of Strategic Synchronicity
By Berrett-Koehler Publishers
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You Save: 73%

mpn: 9781576751244, ean: 9781576751244, isbn: 1576751244,

4.8 out of 5 stars with 99 reviews
Most businesses spend far too much of their time and energy struggling to get new customers or hang on to existing ones-even customers who are ultimately more trouble than they're worth. Attracting Perfect Customers invites readers to move beyond the notions that ''business is war'' and winning market share means ''beating'' the other guy. The authors outline a simple strategic process for making businesses so highly attractive that perfect customers and clients are naturally drawn right to

Badass: Making Users Awesome
By O Reilly Media
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You Save: 35%

mpn: 41761461, ean: 9781491919019, isbn: 1491919019,

4.4 out of 5 stars with 136 reviews
Note for ebook customers: The design and layout of this book play a key role in conveying the author's message. When creating the ebooks, we've tried to keep the look and feel of the print edition, but this means that not all e-reading devices will support the files. The EPUB format is optimized for iPad. The Mobi files are optimized for Kindle Fire tablets and phones and for Kindle reading apps.Imagine you’re in a game with one objective: a bestselling product or service. The rules? No

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
By Portfolio
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You Save: 36%

ean: 9780735220034, isbn: 9780735220034,

4.6 out of 5 stars with 19 reviews
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's

100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
By Brand: iUniverse
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ean: 9780595367269, isbn: 0595367267,

4.9 out of 5 stars with 144 reviews
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a ''must read'' on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does.Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the

Salesforce Service Cloud For Dummies
By For Dummies
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ean: 9781119010685, isbn: 1119010683,

4.3 out of 5 stars with 148 reviews
Learn how to provide top-grade customer service anywhere,anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization tointeract with customers through any channel and provide anindividualized experience that will be worth sharing—for yourcustomers and for your company. Salesforce Service Cloud ForDummies is one the first books to focus specifically onSalesforce Service Cloud software. With it, you'll discover how toset up a sophisticated support center

Magnetic Service: Secrets for Creating Passionately Devoted Customers
By Berrett-Koehler Publishers
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ean: 9781576753750, isbn: 1576753751,

4.9 out of 5 stars with 21 reviews
Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. Even more important are our everyday partnerships—with the person in the cubicle down the aisle, the department down the hall, or the supplier across town. In this important guide, authors Chip Bell

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
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ean: 9781119375357, isbn: 1119375355,

4.5 out of 5 stars with 30 reviews
''Top Ten Business Books For 2017'' - ForbesThe fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach

The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day!
By Brand: iUniverse
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ean: 9780595150953, isbn: 0595150950,

4.2 out of 5 stars with 37 reviews
It's a Service World. To succeed long-term, companies must retain and grow their customer base. The Effective Manager's Handbook for Customer Service Success is the tool that will give every manager insight into successful customer service, from people to processes, from motivation to measurement.Including 52 quick and enlightening customer service tips plus weekly motivational quotes from business leaders and philosophers, the Handbook can be an asset to your company.The Handbook also offers

No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits
By Entrepreneur Pr
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You Save: 42%

ean: 9781599185842, isbn: 9781599185842,

4.0 out of 5 stars with 68 reviews
FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.Business owners agree. The referred customer is far superior to the one brought in by ‘cold’ advertising. Yet most business owners will invest more money to find new customers than getting referrals from current, happy customers.Millionaire maker Dan S. Kennedy and customer retention expert Shaun Buck dare youto stop chasing new customers and keep an iron cage around the ones you already have.Kennedy and Buck present a

The Financial Advisor's Success Manual: How to Structure and Grow Your Financial Services Practice
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You Save: 64%

ean: 9780814439135, isbn: 0814439136,

4.9 out of 5 stars with 150 reviews
The tools and techniques you need to be a top-producing financial advisor. How do you become a million-dollar producer, boost client satisfaction, and dramatically expand your business? The Financial Advisor's Success Manual provides the answers to these all-important questions-along with the proven techniques and expert insights you need to maximize the profitability of your practice. Financial service firms traditionally aren't designed for serious growth. But this book shows how to break

A Piece of the Pie: The Story of Customer Service at Publix
By Nothing in Common Books
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mpn: 43192-510528, ean: 9780976818373, isbn: 097681837X,

4.4 out of 5 stars with 56 reviews
Publix Super Markets has been the top-ranked supermarket on Fortune Magazine's list of most admired companies, the highest-ranked retailer in the nation according to the American Customer Satisfaction Index, in Fortune Magazine's ''Hall of Fame'' as one of America's best places to work, and named America's favorite supermarket by a national consumer magazine.  The company's customers and admirers have long wanted to know Publix's recipe for premier customer service.  With the help of

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
By Wiley
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You Save: 42%

mpn: 23149996, ean: 9781119167969, isbn: 1119167965,

4.4 out of 5 stars with 11 reviews
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
By Wiley
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You Save: 39%

ean: 9781119434702, isbn: 111943470X,

4.4 out of 5 stars with 149 reviews
The real-world guide to selling your services and bringing in businessHow Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product,' you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job—not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or 'behind' when it comes to courting clients, an unfamiliar territory

Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise
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You Save: 58%

ean: 9780814437995, isbn: 0814437990,

4.4 out of 5 stars with 136 reviews
Because one size does not fit all. From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad-and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you're really in. Lead Right for Your Company's Type argues that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g utility company),

Customer Service Training 101: Quick and Easy Techniques That Get Great Results
In Stock
You Save: 44%

ean: 9780814438916, isbn: 0814438911,

4.9 out of 5 stars with 103 reviews
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using

Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
By Brand: Best Sellers Publishing
SKU: #0925-WS1301-A03015-0963626884
In Stock
You Save: 2%

sku: 0925-WS1301-A03015-0963626884, ean: 9780963626882, isbn: 0963626884,

4.5 out of 5 stars with 137 reviews
Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack. Loyal for Life will stretch the reader’s concept of service recovery, empowerment, and customer

The Positive Coach Approach: Call Center Coaching for High Performance
By Brand: AuthorHouse
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You Save: 24%

ean: 9781425978389, isbn: 142597838X,

4.0 out of 5 stars with 35 reviews
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism

People Love You: The Real Secret to Delivering Legendary Customer Experiences
By Wiley
In Stock
You Save: 51%

ean: 9781118433249, isbn: 9781118433249,

4.6 out of 5 stars with 87 reviews
What you experience is what you remember. The more emotional theexperience, the deeper it is branded into your memory.Experience has a massive impact on buying decisions. Everytouch point, every time you or someone in your company engages acustomer, it creates an experience - something they remember. Whenthey have a negative experience, they tend to vote with their feet(and their wallets) and head straight to your competitors. Whencustomers have positive emotional experiences, it anchors them

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