Customer Relations - Page 2 - Blowout Sale! Save up to 71%


Blowout Sale! Up to 71% off on Customer Relations at Lit Blogger, Page 2. Top brands include Jeffrey Gitomer, AMACOM, Sobel, Black Truffle Press, Portfolio, SDP Publishing, Jossey-Bass, Greenleaf Book Group Press, McGraw-Hill Education, Praiseworthy, McGraw-Hill, Wiley, imusti, Brand: Berrett-Koehler Publishers, Brand: University of Arizona Press, & Berrett-Koehler Pub. Hurry! Limited time offers. Offers valid only while supplies last.



There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 ''Rings of Power'' for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed!
There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed!
By Jeffrey Gitomer
In Stock
$40.00
$31.30
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ean: 9780471784623, isbn: 9780471784623,

4.9 out of 5 stars with 129 reviews
Praise for THERE'S A CUSTOMER BORN EVERY MINUTE ''Joe Vitale has created an entertaining, educational, andmotivational manual-with the help of P.T. Barnum-that belongs inevery hotel room alongside the Bible. Then, guests might read hisinspirational book first, and give thanks to God for this worthydiscovery.''—Alan Abel, media hoaxer, author, consultantand lecturer on''Using Your Wits to Win''''If you're going to excel in business, learning about a showmanlike Barnum and applying some of the


Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
By AMACOM
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$24.95
$11.13
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mpn: 43171-540377, ean: 9780814433881, isbn: 081443388X,

4.3 out of 5 stars with 27 reviews
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. Customer Experience 3.0 provides firsthand guidance on what works, what


Making Rain: The Secrets of Building Lifelong Client Loyalty
Making Rain: The Secrets of Building Lifelong Client Loyalty
By Sobel
SKU: #9780471264590
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$46.00
$26.00
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sku: 9780471264590, ean: 9780471264590, isbn: 0471264598,

4.6 out of 5 stars with 113 reviews
Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making Rain offers a series of provocative insights on how to shed the expert-for-hire label and develop long-term advisory relationships. Exploding the popular myth of the ''Rainmaker,'' a dated and dysfunctional figure that clients no longer welcome, Andrew Sobel argues that any professional can learn to


The 11 Laws of Likability: Relationship Networking . . . Because People Do Business with People They Like
The 11 Laws of Likability: Relationship Networking . . . Because People Do Business with People They Like
By AMACOM
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ean: 9780814416372, isbn: 9780814416372,

4.3 out of 5 stars with 35 reviews
We all know that networking is important, and that forming relationships with others is a vital part of success. But sometimes it seems like networking removes all emotions from the equation and focuses only on immediate goals...whereas the kind of relationships that have true staying power, give us joy, and support us in the long run are founded on simply liking each other. This book, featuring activities, self-assessment quizzes, and real-life anecdotes from professional and social settings,


A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality
A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality
By Black Truffle Press
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$42.95

ean: 9781633936201, isbn: 1633936201,

4.3 out of 5 stars with 149 reviews
Critically-acclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, A Wealth of Insight profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts. A Wealth of Insight has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as


Would You Do That to Your Mother?: The ''Make Mom Proud'' Standard for How to Treat Your Customers
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers
By Portfolio
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$27.00
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ean: 9780735217812, isbn: 0735217815,

4.1 out of 5 stars with 131 reviews
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.    Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: ''Would you do that to your mother?''    “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to


The Best Therapy Experience®
The Best Therapy Experience®
By SDP Publishing
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$15.95
$13.95
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ean: 9780990559610, isbn: 0990559610,

4.2 out of 5 stars with 135 reviews
The Future of Physical Therapy . . . Today, physical therapists have an identity crisis. While consumers understand what a dentist, plumber, electrician, or massage therapist does, they cannot easily describe a physical therapist. We need to brand ourselves like Starbucks, Dunkin' Donuts, and Apple. The physical therapy experience must be transformed with a branded platform to create standardization and consistency in the outpatient arena. This book, which outlines The Best Therapy


Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
By Jossey-Bass
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mpn: 3712181, ean: 9788126528295, isbn: 0787976393,

4.1 out of 5 stars with 24 reviews
Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Offers a key resource for gaining competitive advantage in tough times Shows why the quality of vulnerability is so important in business Includes ideas for inspiring customer and client loyalty Written by the highly successful consultant and business writer Patrick Lencioni This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge. Written in


Lovability: How to Build a Business That People Love and Be Happy Doing It
Lovability: How to Build a Business That People Love and Be Happy Doing It
By Greenleaf Book Group Press
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$11.89
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ean: 9781626344037, isbn: 1626344035,

4.6 out of 5 stars with 60 reviews
Love is the surprising emotion that company builders cannot afford to ignore. Genuine, heartfelt devotion and loyalty from customers — yes, love — is what propels a select few companies ahead. Think about the products and companies that you really care about and how they make you feel. You do not merely like those products, you adore them. Consider your own emotions and a key insight is revealed: Love is central to business. Nobody talks about it, but it is obvious in hindsight.


ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way
ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way
By McGraw-Hill Education
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$32.00
$19.21
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mpn: 9781259642289, ean: 9781259642289, isbn: 1259642283,

4.8 out of 5 stars with 26 reviews
The gold standard in reengineering healthcare deliveryWhen it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide higher levels of care for their patients, greater incentives for practitioners, and smarter


Customer Service DNA: Building Blocks that Drive Customer Loyalty
Customer Service DNA: Building Blocks that Drive Customer Loyalty
By Praiseworthy
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$14.99
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ean: 9781462116287, isbn: 1462116280,

4.5 out of 5 stars with 117 reviews
With the right vision, the right people, and the right organization, there's no limit to your company's potential. Perfect for leaders, entrepreneurs, and individuals who want to make a difference, this book will teach you the secrets to growing your business in today's global economy. Business novices and veterans alike will learn how to build professional relationships, attract new business, retain existing customers, and reach new levels of personal and company success..


The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
By McGraw-Hill Education
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$32.00
$15.40
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ean: 9780071849715, isbn: 0071849718,

4.7 out of 5 stars with 62 reviews
The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. The best story told in the best way will always win. Being remarkable and memorable in your conversations is very important―but it goes beyond great delivery. You must be able to articulate value. The Three


What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain
What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain
By McGraw-Hill
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$14.95

ean: 9780071411035, isbn: 0071411038,

4.0 out of 5 stars with 127 reviews
A groundbreaking approach to selling to your customer's ''pain'' PR guru Steve Cody and sales consultant Richard Harte team up to bring readers a revolutionary methodology for discovering what customers really need and using that knowledge to build stronger, more profitable relationships with them. The evolutionary next step in the ''trusted adviser'' approach to selling that has taken the sales world by storm, the system successfully combines public relations strategies with consultative sales


Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
By Wiley
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$29.95
$8.68
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ean: 9780470197400, isbn: 0470197404,

4.3 out of 5 stars with 66 reviews
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door


No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers
No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers
By imusti
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$24.95
$9.90
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mpn: 9781118153406, ean: 9781118153406, isbn: 9781118153406,

4.6 out of 5 stars with 110 reviews
Secrets of the trade from the master of retail selling and salestraining No Thanks, I'm Just Looking gives anyone the inside scoopon how to skyrocket their selling career with a system ofeasy-to-learn practical money-making steps. By saving countlesshours of trial-and-error experience, readers will be able to focuson the things that really work. Considered to be retail guru HarryJ. Friedman's personal collection of proven selling techniques,No Thanks, I'm Just Looking includes all the tips


Branded Customer Service: The New Competitive Edge
Branded Customer Service: The New Competitive Edge
By Brand: Berrett-Koehler Publishers
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$22.95
$15.44
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ean: 9781576754047, isbn: 1576754049,

4.9 out of 5 stars with 50 reviews
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with


Chicana and Chicano Art: ProtestArte (The Mexican American Experience)
Chicana and Chicano Art: ProtestArte (The Mexican American Experience)
By Brand: University of Arizona Press
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$22.95
$17.84
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mpn: Illustrations, ean: 9780816526475, isbn: 0816526478,

4.0 out of 5 stars with 98 reviews
This is the first book solely dedicated to the history, development, and present-day flowering of Chicana and Chicano visual arts. It offers readers an opportunity to understand and appreciate Chicana/o art from its beginnings in the 1960s, its relationship to the Chicana/o Movement and its leading artists, themes, current directions, and cultural impacts. Although the word “Chicano” once held negative connotations, students—along with civil rights activists and artists—adopted it in


The Referral of a Lifetime: Never Make a Cold Call Again!
The Referral of a Lifetime: Never Make a Cold Call Again!
By Berrett-Koehler Pub
In Stock
$20.95
$14.24
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ean: 9781626568518, isbn: 1626568510,

4.3 out of 5 stars with 63 reviews
Your Best Prospects Are Referred Prospects! Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden rule in business—putting the relationship with your customer first, rather than just making the


Changing How the World Does Business: FedEx's Incredible Journey to Success # The Inside Story
Changing How the World Does Business: FedEx's Incredible Journey to Success # The Inside Story
By Brand: Berrett-Koehler Publishers
In Stock
$27.95
$18.27
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ean: 9781576754139, isbn: 1576754138,

4.1 out of 5 stars with 28 reviews
From humble beginnings, FedEx has literally revolutionized the way business is conducted. Not too long ago, overnight shipping was barely an option for even the largest companies. Today, thanks to FedEx, it’s available to every living room start-up. With annual revenues of $30 billion, more than 250,000 employees, 600 aircraft, and 70,000 surface vehicles, FedEx handles nearly six million shipments a day in two hundred countries. FedEx has become a household name, and has been named one of


The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience
The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience
By McGraw-Hill Education
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$28.00
$17.39
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ean: 9781260116557, isbn: 1260116557,

4.6 out of 5 stars with 139 reviews
An indispensable guide to reducing the suffering―of patients and caregivers alike―and to improving healthcare delivery for allIn our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too often overlook the fundamental purpose everyone in the industry shares: to alleviate suffering.Press Ganey’s Chief Nursing Officer, Christina Dempsey, has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the



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