Customer Relations - Page 3 - Blowout Sale! Save up to 96%

Blowout Sale! Up to 96% off on Customer Relations at Lit Blogger, Page 3. Top brands include Addison-Wesley Professional, Companion Press, WaterBrook Press, Brand: AMACOM, Wiley, John Wiley Sons Inc, ALPHA, Call Center Press, Rare Bird Books, Taylor Francis, Jossey-Bass, FT Press, DA CAPO LIFELONG, AMACOM, imusti, Career Press, Inc., Brand: Portfolio Hardcover, Brand: Palgrave Macmillan, & Prentice Hall. Hurry! Limited time offers. Offers valid only while supplies last.

The CRM Handbook: A Business Guide to Customer Relationship Management
By Addison-Wesley Professional
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mpn: 9780201730623, ean: 9780201730623, isbn: 0201730626,

4.1 out of 5 stars with 72 reviews
Praise for The CRM Handbook “Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about ‘CRM’? Then you need to read this book! Jill provides acomprehensive, practical, and easy to understand view of CRM and shows you how to successfully implement an enterprise customer-focused solution.”         –Kevin Bubeck              Director, North

Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families
By Companion Press
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ean: 9781879651449, isbn: 1879651440,

4.4 out of 5 stars with 115 reviews
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's ''experience economy'' customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such

The Referral Engine: Teaching Your Business to Market Itself
By WaterBrook Press
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mpn: 132391, ean: 9781591844426, isbn: 1591844428,

4.4 out of 5 stars with 10 reviews
The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers

The Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena
By Brand: AMACOM
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ean: 9780814416709, isbn: 0814416705,

4.7 out of 5 stars with 87 reviews
''In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ''''behavioral differentiation'''' -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the

The Experience: The 5 Principles of Disney Service and Relationship Excellence
By Wiley
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ean: 9781119028659, isbn: 9781119028659,

4.4 out of 5 stars with 96 reviews
Bring Disney-level customer experience to your organizationwith insider guidanceThe Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience­— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own

This is Service Design Thinking: Basics, Tools, Cases
By John Wiley Sons Inc
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mpn: Illustrations (some col.), ean: 9781118156308, isbn: 1118156307,

4.5 out of 5 stars with 150 reviews
How to design and market services to create outstanding customerexperiences Service design thinking is the designing and marketing ofservices that improve the customer experience, and the interactionsbetween the service providers and the customers. If you have twocoffee shops right next to each other, and each sell the exact samecoffee at the exact same price, service design is what makes youwalk into one and not the other. Maybe one plays music and theother doesn't. Maybe one takes credit

The Complete Idiot's Guide to Cold Calling
SKU: #1592572278
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sku: 1592572278, ean: 9781592572274, isbn: 1592572278,

4.0 out of 5 stars with 69 reviews
Does this sound familiar? ''If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge.'' The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable with and can trust to generate greater, consistent results. If you are prospecting the same way you have been for the last several years

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
By Call Center Press
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ean: 9780965909303, isbn: 0965909301,

4.9 out of 5 stars with 20 reviews
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index..

The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
By Rare Bird Books
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ean: 9781942600060, isbn: 1942600062,

4.0 out of 5 stars with 59 reviews
Winner of the 800-CEO-READS Best Marketing Book of 2015Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is there a secret?The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia’s former lead strategist for consumer marketing, and advisor to such iconic brands as

More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
By Taylor Francis
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ean: 9781138046788, isbn: 1138046787,

4.9 out of 5 stars with 74 reviews
The phrase ''less is more'' may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a ''more is more'' philosophy work harder and go further to ensure that their customers have a positive experience. Companies that understand the importance of a relationship―even one

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
By Jossey-Bass
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ean: 9781119047605, isbn: 1119047609,

4.7 out of 5 stars with 20 reviews
A Customer Experience Roadmap to Transform Your Business and CultureChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.And it will take years off your learning curve.Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of

Clued In: How to Keep Customers Coming Back Again and Again (paperback)
By FT Press
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mpn: black & white illustrations, black & whi, ean: 9780137071128, isbn: 0137071124,

4.9 out of 5 stars with 18 reviews
Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers.  In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time. Carbone draws on the latest neuroscientific research to show how customers transform physical and emotional sensations into powerful

All about Them: Grow Your Business by Focusing on Others
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ean: 9780738219202, isbn: 0738219207,

4.3 out of 5 stars with 8 reviews
The best companies and most successful salespeople live by a three-word mantra—''all about them''—because when they relentlessly focus their brand on their customers instead of themselves, their businesses flourish. All about Them shows readers how to use this simple but extremely powerful influencing technique. Bruce Turkel, who has advised some of the world's greatest companies, including American Express and Bacardi, lays the groundwork by relating his personal journey of discovery to

High-Profit Selling: Win the Sale Without Compromising on Price
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ean: 9780814420096, isbn: 0814420095,

4.6 out of 5 stars with 54 reviews
In the high-pressure quest to make a sale, acquire a contract, and beat out other bidders, sales professionals frequently resort to cutting prices, offering discounts, or making other concessions that cut into their operating margins-short-term strategies that are destructive to the long-term sustainability of their business. High-Profit Selling helps readers understand that their sales goal shouldn't simply be to sell more, but to sell more at a higher price...and that success comes only to

The Disease To Please: Curing the People-Pleasing Syndrome
By imusti
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ean: 9780071385640, isbn: 0111111111,

4.9 out of 5 stars with 10 reviews
What's wrong with being a ''people pleaser?'' Plenty! ''A fascinating book... If you struggle with where, when, and how to draw the line between your own desires and the demands of others, buy this book!''­­Kay Redfield Jamison, bestselling author of An Unquiet Mind and Night Falls Fast People pleasers are not just nice people who go overboard trying to make everyone happy. Those who suffer from the Disease to Please are people who say ''Yes'' when they really want to say ''No.'' For them,

151 Quick Ideas to Get New Customers
By Career Press, Inc.
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You Save: 77%

ean: 9781564148308, isbn: 1564148300,

4.8 out of 5 stars with 11 reviews
For most businesses, attracting new customers is a never-ending effort anchored in uncertainty, frustration and knee-jerk reactions. Jerry Wilson's 151 Quick Ideas to Get New Customers takes the mystery out of creating an ongoing plan with proven tactics to keep the phone ringing and the door swinging. The basic concept: Attract an endless flood of new customers at little or no cost!151 Quick Ideas to Get New Customers demonstrates that you don't have to use expensive and never-ending sales

The Mesh: Why the Future of Business Is Sharing
By Brand: Portfolio Hardcover
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ean: 9781591843719, isbn: 1591843715,

4.2 out of 5 stars with 10 reviews
A simple, powerful idea that's reinventing the way smart, adaptive companies do business. Most businesses follow the same basic formula: create a product or service, sell it, and collect money. What Lisa Gansky calls ''Mesh'' businesses throw this model out the window. Instead, these companies use social media, wireless networks, and data crunched from every available source to provide people with goods and services at the exact moment they need them, without the burden and expense of owning

The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women
By FT Press
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You Save: 92%

ean: 9780131855199, isbn: 0131855190,

4.8 out of 5 stars with 24 reviews
Women now drive some 80% of all buying decisions. By 2010, they'll account for half of America's private wealth: $13 trillion dollars. A few remarkable companies have learned how to refocus on women -- and, in so doing, have achieved truly stunning results. In The Power of the Purse, top journalist Fara Warner takes you behind the scenes at those companies, revealing how they did it -- and how you can, too. Unlike previous books on marketing to women, this one doesn't settle for generalities:

Revolutionize Your Customer Experience
By Brand: Palgrave Macmillan
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ean: 9781403936035, isbn: 140393603X,

4.0 out of 5 stars with 17 reviews
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their

Consumer Behavior (9th Edition)
By Prentice Hall
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You Save: 88%

ean: 9780131869608, isbn: 0131869604,

4.1 out of 5 stars with 27 reviews
With a strong empirical and market segmentation approach, this book focuses on how the Internet has changed the way people obtain information about potential purchases, giving readers the most up-to-date material on how technology is changing their lives as consumers. The Thirty-two mini-cases help readers learn by applying the theory, drawing on current business news to demonstrate specific consumer behavior concepts. This edition now includes thirty-two Active Learning mini-cases. A clear

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