Customer Relations - Page 3 - Blowout Sale! Save up to 96%
Blowout Sale! Up to 96% off on Customer Relations at Lit Blogger, Page 3. Top brands include Addison-Wesley Professional, Companion Press, WaterBrook Press, Brand: AMACOM, Wiley, John Wiley Sons Inc, ALPHA, Call Center Press, Rare Bird Books, Taylor Francis, Jossey-Bass, FT Press, DA CAPO LIFELONG, AMACOM, imusti, Career Press, Inc., Brand: Portfolio Hardcover, Brand: Palgrave Macmillan, & Prentice Hall. Hurry! Limited time offers. Offers valid only while supplies last.
Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families
You Save: 33%
ean: 9781879651449, isbn: 1879651440,
4.4 out of 5 stars with 115 reviews
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial pr...
The Referral Engine: Teaching Your Business to Market Itself
You Save: 45%
mpn: 132391, ean: 9781591844426, isbn: 1591844428,
4.4 out of 5 stars with 10 reviews
The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you. The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referr...
The Experience: The 5 Principles of Disney Service and Relationship Excellence
You Save: 65%
ean: 9781119028659, isbn: 9781119028659,
4.4 out of 5 stars with 96 reviews
Bring Disney-level customer experience to your organizationwith insider guidanceThe Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer exp...
This is Service Design Thinking: Basics, Tools, Cases
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mpn: Illustrations (some col.), ean: 9781118156308, isbn: 1118156307,
4.5 out of 5 stars with 150 reviews
How to design and market services to create outstanding customerexperiences Service design thinking is the designing and marketing ofservices that improve the customer experience, and the interactionsbetween the service providers and the customers. I...
The Complete Idiot's Guide to Cold Calling
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sku: 1592572278, ean: 9781592572274, isbn: 1592572278,
4.0 out of 5 stars with 69 reviews
Does this sound familiar? "If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge." The fact is most cold calling efforts are doomed from the start. Salespeop...
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
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ean: 9781119047605, isbn: 1119047609,
4.7 out of 5 stars with 20 reviews
A Customer Experience Roadmap to Transform Your Business and CultureChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.And...
Clued In: How to Keep Customers Coming Back Again and Again (paperback)
You Save: 50%
mpn: black & white illustrations, black & whi, ean: 9780137071128, isbn: 0137071124,
4.9 out of 5 stars with 18 reviews
Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers....
All about Them: Grow Your Business by Focusing on Others
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ean: 9780738219202, isbn: 0738219207,
4.3 out of 5 stars with 8 reviews
The best companies and most successful salespeople live by a three-word mantra—"all about them"—because when they relentlessly focus their brand on their customers instead of themselves, their businesses flourish. All about Them shows readers how...
High-Profit Selling: Win the Sale Without Compromising on Price
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ean: 9780814420096, isbn: 0814420095,
4.6 out of 5 stars with 54 reviews
In the high-pressure quest to make a sale, acquire a contract, and beat out other bidders, sales professionals frequently resort to cutting prices, offering discounts, or making other concessions that cut into their operating margins-short-term strat...
The Disease To Please: Curing the People-Pleasing Syndrome
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ean: 9780071385640, isbn: 0111111111,
4.9 out of 5 stars with 10 reviews
What's wrong with being a "people pleaser?" Plenty! "A fascinating book... If you struggle with where, when, and how to draw the line between your own desires and the demands of others, buy this book!"Kay Redfield Jamison, bestselling author of ...
151 Quick Ideas to Get New Customers
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ean: 9781564148308, isbn: 1564148300,
4.8 out of 5 stars with 11 reviews
For most businesses, attracting new customers is a never-ending effort anchored in uncertainty, frustration and knee-jerk reactions. Jerry Wilson's 151 Quick Ideas to Get New Customers takes the mystery out of creating an ongoing plan with proven ta...
The Mesh: Why the Future of Business Is Sharing
By Brand: Portfolio Hardcover
You Save: 88%
ean: 9781591843719, isbn: 1591843715,
4.2 out of 5 stars with 10 reviews
A simple, powerful idea that's reinventing the way smart, adaptive companies do business. Most businesses follow the same basic formula: create a product or service, sell it, and collect money. What Lisa Gansky calls "Mesh" businesses throw this m...
Revolutionize Your Customer Experience
By Brand: Palgrave Macmillan
You Save: 96%
ean: 9781403936035, isbn: 140393603X,
4.0 out of 5 stars with 17 reviews
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer exp...
Consumer Behavior (9th Edition)
You Save: 88%
ean: 9780131869608, isbn: 0131869604,
4.1 out of 5 stars with 27 reviews
With a strong empirical and market segmentation approach, this book focuses on how the Internet has changed the way people obtain information about potential purchases, giving readers the most up-to-date material on how technology is changing their l...